The pros: they’re able to solve strange car issues on my impala and prevent them from happening again. They were also able to save me a grand for not taking apart and re-sealing an engine block. So far, the car hasn’t needed more repair from when it was worked on there last, and I’m grateful for it. They also send emails and texts to let you know when the car is ready, or they’ve finished diagnosing them. They also have a warranty on all their service if any parts fail. The cons: while their service advertises that any issues addressed come with pictures of the part before and after, I have yet to see them. Looking at the link I get sent does not seem to show pictures specifically. Occasionally the times to repair the car takes longer than quoted, BUT people are human and sometimes things take longer than expected. I’m fortunate enough to have plans for transport while my car’s being repaired, but be aware this is a thing that can happen. Variance is usually around 24 hours, so it isn’t an issue of weeks. Also, they charged me 200 bucks in labor for filling my leaky power steering pump/reservoir. Which, admittedly did need power steering fluid to get into the shop, but come on. Even good power steering fluid is 30 bucks at most. All in all, they’re a mechanic shop. Not a frustrating place, they explain problems well enough, and they gotta get paid somehow. And they were close to my work, so I could walk over while they were doing service.
Hi William, thank you for taking the time to share your experience. It is very helpful to hear what is working and what we need to improve on. We are constantly working on making your experience easier and as informative as possible. I hope that your next visit is worthy of 5 stars. Thanks again!
- Crestline