I scheduled what should have been a 20 minute oil change. Went in at my SCHEDULED time and was informed that they could not just do an oil change but that they needed to do an inspection, take digital photos, etc.... They told me I would need to leave my car for 2 HOURS!!! What? I had an appointment scheduled so I could get in and get out. Even when I told them all I wanted was an oil change, they refused. This would be nice to know when I called in to make the appointment. Who plans on a 2 HOUR oil change?!!! What a scam.
Shalyn, thank you for voicing your concern and my apologies for the unhappy experience that you had with our team. I appreciate the phone conversation that we had recently and thank you for helping us to become a better shop by understanding the point of view that you have. We will definitely use this experience to make our shop and systems better overall and hope you give us another opportunity to earn your business. Warm Regards, Brian Bates. Owner.
- Crestline