For me one of the biggest issues when trying to decide on an automotive shop is integrity. I just had my first experience with this business that made me question if they were trying to sell me services I didn't need. I brought my 2014 Grand Cherokee in for an oil change (has 70K miles). I got a call from the Service Advisor the next day telling me the service was done but they recommended flushing the front & rear differential and also the transfer case fluid. I questioned whether this was a manufacturer recommended service at 70,000 miles. The guy told me that he punched my VIN # into the Jeep/Chrysler website and said that the differential service was actually recommended every 20K miles. Of course when I got home I did my own research and found that this was NOT true at all. Nowhere could I find information saying to do either service anywhere close to 70,000 miles. I subsequently texted the Mike the Manager at Eagle (he texted me first as a follow-up) about my experience and after 24 hours, I still have not received a response. On the surface, Eagle Automotive looks great. They are extremely polite and professional in demeanor, use photos, email, social media, texts, follow-up, have all the certs hanging on the walls, etc. etc. HOWEVER, all of that means absolutely NOTHING if you don't feel like you can trust them completely. After this initial experience, I don't. Update: Manager got in touch with me after the weekend and I no longer feel there was any bad intentions here. I still questioned their knowledge though. The Service Manager I dealt with just read off a computer screen and took it to be the truth. (The computer was wrong in this case - which is the whole point).I’m considering giving them another try but not sure yet. Kinda hoping to find that neighborhood garage where you can trust the guys really know their stuff inside and out.