We took in our '94 Explorer which had several things that we wanted to be fixed. After checking it out they called us and gave a detailed estimate and we decided to approve the repairs. After a few days, we picked up the car and noticed that it wasn't quite right. Not knowing what their response would be, we called them up and they said to bring it right back in. I was unable to leave my car, so they happily provded me with a loaner. When I picked my car up the next day, they explained the additional work they did, and did not charge me for it. Wow! We were really impressed that it wasn't even a issue. Unlike so many times before with other auto repair chains, this was actually a good expirience. The car runs great, and they did what they said they were going to do. The people we dealth with were friendly, and professional, and the mechanics seemed to take their time and go over every concern we had. It's never fun to spend money on repairing a car because you just don't know what you're getting - trust is a big issue. But we have to say that they were trustworthy and professional and we would use them again and recommened them to friends and family.