I have never been treated so poorly by a business in my life. My catalytic converter was stolen while the vehicle was in their possession. Eagle Automotive refused to fix it. The worst part is the manager said "too bad you signed for the vehicle when you picked it up". I trusted them so I signed before starting my vehicle. He also said I should have picked it up sooner and "it's on you" WOW!! Refused to give me their insurance information. And not even so much as an apology. Beware of this shop. Your vehicle is not safe and if something happens they will do nothing but trick you into signing then tell you it's your fault.
Hello, we are terribly sorry that your catalytic converter was stolen while it was in our lot. We do everything in our power to protect our lots, but sometimes things happen that are out of our control. As we mentioned, we would be happy to help by replacing the catalytic converter at cost. Please reach out to us if you would like to discuss the matter further. Again, we apologize that this happened and would love to come to a resolution. Thank you.