I was optimistic going in. The guy that met me out front got me started on paper and quoted very quickly, I was happy with the initial price for an oil change, brake replacement and diagnostic. I dropped the car off around 2pm Thursday and they said they'd call me later that night. Didn't get a response until nearly 11am the next day, didn't even ask if they could keep overnight. Got a call and was told they wanted $1600+ to work on my waterpump and timing belt. This included over $1000 in labor. They were pushy about me saying no. When I showed up to get my car back, I found out that they hadn't completed an oil change or checked the brakes, but wanted me to pay the same $65 they quoted for everything initially, but with only a diagnostic being done. After trying to sell me on their work aggressively and going so far as to say that my car was in bad shape BECAUSE I hadn't gotten professional work done, they finally got the original quoter to come in and drop the cost. I will never come to them for any assistance. They care more about your money than you or your car.
Saxon, my apologies that our team did not meeting your expectations during your visit. I have tried calling you several times to try to talk to you about your frustrations but haven't been able to connect with you. My goal and the goal of my team is 100% customer satisfaction. After evaluating your visit, I feel that the communication process failed and that given the opportunity to talk to you, your feelings might change about the perception of the visit. If you would like to contact me personally, please call me at 720-439-4180. Kind regards, Brian Bates. Owner, Eagle Automotive Service.
- Platte Canyon