Joel and his team are awesome. I purchased a 2013 Jeep Grand Cherokee limited from Auto Nation Chrysler Jeep on March 5th of this year. Within the first day I noticed a pinging in the engine when I took off from a red light or stop sign, Turning the wheel when backing out or into a parking spot there was a loud creeking noise, between 40 and 60 mph it felt like it wanted to die, smelt a burning smell, didn't want to pull hills very gd. After getting the jeep diagnosed, underneath they found that the part (frame or ?) that holds the engine, transmission and everything else up had the bolts to where you could turn them with your fingers, the fluids needed flushed and refilled, wrong size spark plugs and so on. I pay for an extended warranty but it doesn't cover maintenance cost. AUTO NATIONS MECHANICS SHOULD OF HAD ALL THIS STUFF FIXED BEFORE SELLING THE VEHICLE. VERY UNSAFE. NO WONDER THE SALESMAN OR THE GUYS THAT WRITE UP THE FINAL PAPER WORK WOULDN'T RETURN MY CALLS SHORTLY AFTER MY PURCHASE. I GAVE THEM A 5 STAR RATING THAT VERY DAY AND NOW I WILL REWRITE MY REVIEW
Thank you, Vicki, for choosing EAS Tire & Auto for servicing your 2013 Jeep Grand Cherokee Limited. We appreciate your trust in Joel and our team to address the issues you experienced with your vehicle. It's unfortunate to hear about the challenges you faced shortly after purchasing your Jeep from Auto Nation Chrysler Jeep. We're glad we could diagnose and rectify the issues, ensuring your safety and vehicle performance. Your feedback is invaluable, and we take your concerns seriously. We strive to provide thorough and reliable service to all our customers, and we appreciate you taking the time to share your experience. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. Thank you once again for entrusting EAS Tire & Auto with your Jeep, and we look forward to serving you in the future!
- Kipling